QR Code Management

QR codes are the heart of your loyalty program. This guide covers everything from printing to placement to troubleshooting scanning issues.

Understanding QR Code Types

Business QR Code

What it does: Customers scan this to join your loyalty program and record visits

Generated automatically when you create your program
Never expires - use the same code forever
Same code for everyone - all customers scan the same QR code
Safe to print publicly - no sensitive information

Business QR Code Example Example of a business QR code with your branding and clear instructions

Customer QR Codes

What they do: Customers generate these to prove they're ready to claim rewards

Generated by customers when their card is complete
Expires in 30 seconds for security
Unique per customer - each person gets their own code
You scan these to process rewards

Customer QR Code Example Example of a customer's reward QR code showing expiration timer

Getting Your Business QR Code

Step 1: Access Your QR Code

Go to your Business Dashboard
Click "Loyalty Programs" in the sidebar
Click "View QR Code" on your active program
Your QR code appears instantly

QR Code Access Screenshot showing how to find your QR code in the dashboard

Step 2: Download Options

High Resolution (Recommended):

Perfect for printing
1000x1000 pixels
PNG format with transparent background

Standard Resolution:

Good for digital displays
500x500 pixels
Smaller file size

With Instructions:

Includes "Scan to join our loyalty program" text
Ready to print as-is
Business name included

Printing Your QR Code

Size Guidelines

Minimum Size: 2 x 2 inches (5 x 5 cm)

Smallest size that scans reliably
Good for receipts or business cards

Recommended Size: 4 x 4 inches (10 x 10 cm)

Easy for customers to scan
Works well on counters or tables

Large Display: 8 x 8 inches (20 x 20 cm)

Perfect for walls or windows
Visible from several feet away

Printing Tips

✅ DO:

Use high-contrast colors (black QR on white background)
Print on flat, non-reflective surfaces
Ensure clear, sharp printing quality
Test scan before displaying publicly
Include simple instructions like "Scan to Join"

❌ DON'T:

Print on curved or wrinkled surfaces
Use low contrast colors
Make it too small (under 2 inches)
Cover with glass or plastic that creates glare
Print on colored backgrounds

Good vs bad printing examples showing what works and what doesn't

QR Code Placement Ideas

High-Traffic Locations

Counter/Register Area 📊

Where customers naturally look during checkout
Easy for staff to point out
Most common placement

Entrance/Exit 🚪

Catches customers coming and going
Works well for service businesses
Include with welcome signage

Table Tents (Restaurants) 🍽️

Perfect for dine-in establishments
Customers have time to scan while waiting
Can include menu items or specials

Placement Examples Photos of QR codes placed effectively in different business types

Digital Display Options

Point of Sale Screen

Show QR code on your POS display
Rotate with other promotions
Easy to update or change

Social Media & Website

Post QR code on Instagram/Facebook
Include on your website homepage
Email newsletters and signatures

Receipt Printing

Add QR code to printed receipts
Customers can join after their visit
Works well with receipt printers

Examples of QR codes displayed on screens, websites, and receipts

Staff Training

What Your Team Should Know

The Basics:

"Scan this QR code to join our loyalty program"
"It's free and works with any smartphone"
"No app download required"
"You'll get [reward] after [X] visits"

Common Customer Questions:

"Do I need to download an app?" → No, just use your phone's camera
"How does it work?" → Scan to join, then show us your phone each visit to get stamps
"Is it free?" → Yes, completely free for customers
"What do I get?" → [Explain your specific reward]

Visual guide showing staff how to explain the program to customers

Processing Customer Rewards

When customers are ready to claim rewards:

Customer shows you their phone with their reward QR code
You scan it using your phone camera (goes to Clientify.app)
Confirm the reward on your screen
Click "Process Reward" button
Give them their reward (free coffee, discount, etc.)
New card starts automatically for their next visits

Step-by-step visual showing how staff processes reward QR codes

Troubleshooting Common Issues

QR Code Won't Scan

Check These First:

Size: Is it at least 2x2 inches?
Quality: Is the print clear and sharp?
Lighting: Is there enough light to scan?
Surface: Is it flat without glare?

Common Solutions:

Reprint at larger size
Move to better lighting
Remove from behind glass/plastic
Test with different phones

Customers Having Trouble

Most Common Issues:

Phone camera won't focus → Have them move closer/further
Nothing happens when scanning → Make sure they tap the notification that appears
"It's not working" → Show them how with your own phone first

Quick Fixes: