Privacy Policy

Effective Date: January 8, 2025
Last Updated: January 8, 2025

1. Introduction

Welcome to Clientify.app ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our customer loyalty platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

Name and email address (required for account creation)
Password (encrypted and stored securely)
Profile picture/avatar (optional)
Business information (name, description) when creating a business profile

Loyalty Program Data:

Loyalty card information and visit history
Program preferences and settings
Reward claims and redemption history
QR code scanning activity

Communications:

Messages sent through our contact forms
Support requests and customer service communications
Email preferences and newsletter subscriptions

2.2 Information We Collect Automatically

Usage Data:

Pages visited, features used, and time spent on our platform
Device information (browser type, operating system, device identifiers)
IP address and geolocation data
Log files and analytics data

Technical Data:

Cookies and similar tracking technologies
Session information and user preferences
Performance metrics and error reports

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Our Service

Create and maintain your account
Process loyalty card transactions and track visits
Generate QR codes for businesses and process scans
Send transactional emails (account verification, password reset, program updates)
Provide customer support and respond to inquiries

3.2 Business Operations

Analyze usage patterns to improve our platform
Detect and prevent fraud or security breaches
Comply with legal obligations and resolve disputes
Process payments and manage subscriptions (via Stripe)

3.3 Marketing Communications (With Your Consent)

Send newsletters and promotional emails
Notify you about new features or updates
Provide personalized recommendations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Between Users on Our Platform

Business owners can see visit history for their loyalty programs
Your name and basic profile information may be visible to businesses where you have loyalty cards

4.2 Service Providers

Supabase: Database hosting and authentication services
Stripe: Payment processing for subscription plans
Vercel: Hosting and content delivery services
Email Providers: For transactional and marketing emails

4.3 Legal Requirements

To comply with applicable laws, regulations, or legal processes
To protect our rights, property, or safety, or that of our users
In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Secure third-party integrations

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements

Account Data: Retained until account deletion
Loyalty Program Data: Retained for 3 years after program inactivity
Transaction Records: Retained for 7 years for legal compliance
Analytics Data: Anonymized after 2 years

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal information
Export your data in a machine-readable format

7.2 Correction and Updates

Update your account information through your profile settings
Request correction of inaccurate information

7.3 Deletion

Delete your account and associated data
Request removal of specific information (subject to legal requirements)

7.4 Communication Preferences

Unsubscribe from marketing emails
Manage notification settings in your account

7.5 Cookies and Tracking

Adjust cookie preferences in your browser settings
Opt out of certain analytics tracking

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Adequacy decisions by relevant authorities
Standard contractual clauses
Other legally approved transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

Legal basis for processing (contract performance, legitimate interests, consent)
Right to object to processing
Right to restrict processing
Right to lodge a complaint with supervisory authorities

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email to your registered email address
Providing notice through our platform

Continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@clientify.app

15. Additional Jurisdictional Disclosures

United States

We comply with applicable U.S. federal and state privacy laws, including sector-specific regulations.

Canada

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.

Other Jurisdictions

We strive to comply with applicable privacy laws in all jurisdictions where we operate.

This Privacy Policy is designed to be transparent about our data practices. If you need clarification on any section, please don't hesitate to contact us.